Health and Wellness Manager - Transitional Age Youth (TAY) - Starts June 2025
Company: GLIDE
Location: San Francisco
Posted on: April 23, 2025
Job Description:
About GLIDE: is a nationally recognized center for social
justice, dedicated to fighting systemic injustices, creating
pathways out of poverty and crisis, and transforming lives. Through
its integrated comprehensive services, advocacy initiatives, and
inclusive community, GLIDE empowers individuals, families, and
children to achieve stability and to thrive. GLIDE is on the
forefront of addressing some of society's most pressing issues,
including poverty, housing and homelessness, and racial and social
justice. GLIDE's mission is to create a radically inclusive, just,
and loving community mobilized to alleviate suffering and break the
cycles of poverty and marginalization.SUMMARYGLIDE is launching the
brand-new Transition-Aged Youth (TAY) Health and Wellness Center
(TAY HWC), set to open its doors on June 1st (projected). As the
TAY HWC Manager, you'll play a key role in building and leading
this 24/7 drop-in center from the ground up, creating a safe,
welcoming space for transition-aged youth (ages 18-27) in San
Francisco who are experiencing homelessness or instability. Located
at 888 Post Street, the center will provide essential services,
respite, and pathways to long-term well-being across key life
domains, including housing, healthcare, employment, and
community-building.This is an exciting opportunity to shape a
brand-new program and establish core operational priorities,
service delivery strategies, and partnerships that will make a
lasting impact. You'll oversee daily operations, ensuring the
center runs smoothly, safely, and in alignment with program goals,
organizational policies, and funding requirements. You'll also work
closely with city agencies, community partners, and internal teams
to build a strong foundation for success.As a member of the Program
Leadership Team, you'll help drive innovation, mobilize resources,
and create a collaborative, high-impact environment that supports
San Francisco's most vulnerable youth.Please note this role is
expected to start in June 2025 as we finalize the construction of
the center.The Center Director must be able to periodically work
non-traditional hours (early evenings, holidays, and
weekends).ESSENTIAL DUTIES AND RESPONSIBILITIES
- Oversee the daily operations of the TAY HWC, including
maintaining an accessible, safe, and welcoming site 24/7. This
involves program development and planning, implementation of
program components, building operations and maintenance oversight,
client and community monitoring, and all activities occurring in
and around the site.
- Supervise Center operations staff (e.g., receptionist,
ambassadors, safety monitors, janitorial) to manage processes and
systems for community access 24/7. This includes client orientation
to program requirements, rules, and regulations, accurate and
timely distribution of program information and updates, client
sign-in process, assisting with client referrals and connections to
services, and facilitating access to essential services and goods
(e.g., appointment system, line management, distribution of goods,
access to lockers, showers, snacks, etc.).
- Develop and maintain the Center's supply program by managing
vendor/partner communication, routine inventories, supply lists,
purchasing communications, and invoice reconciliation to prevent
fraud, waste, and misuse.
- Ensure confidentiality and data privacy standards are met or
exceeded by Center staff, partners, volunteers, interns, and
clients.
- Oversee the timely and accurate collection of program data by
operations staff. Regularly review program data with the Program
Director and CRED to inform program client and service flow needs.
Provide ad-hoc data as requested for funder activities, invoicing,
contract reporting, internal communication, etc.
- Train and support staff on client inquiries, grievances, and
incidents procedures in accordance with the Center's rules and
regulations and applicable City policies (e.g., Shelter Monitoring
Grievance Process). Ensure that safety concerns affecting the
Center and surrounding community are addressed in a professional,
appropriate, and timely manner.
- Develop, maintain, and audit safety, housekeeping, and
janitorial schedules and procedures to maintain internal and
external site safety and cleanliness, in accordance with Center
standards and applicable City policies (e.g., Good Neighbor
Policy).
- Regularly document, notify, and debrief the Program Director,
Chief Program Officer, and Operations Units on emerging workflow
problems or exceptions to policy that could impact program flow and
security. Assist with documenting changes for the Center's Standard
Operating Manual and retraining staff on revised or new rules and
procedures.
- Collaborate with the Program Director to submit all expenses
according to organizational rules and regulations, monitor budget
spending, and maximize budget resources.
- Collaborate with Fund Development to coordinate and provide
informed tours of the Center.
- Collaborate with the Volunteer Office to recruit, welcome,
onboard, orient, and develop a robust volunteer workforce to
support the daily activities of the Center.
- Work collaboratively with a multi-disciplinary programs
management team to deliver comprehensive, integrated, and cohesive
services for clients using harm reduction and culturally responsive
approaches. Attend program management, contract monitoring, project
meetings, and other professional development opportunities as
required and directed by the Program Director.MINIMUM
QUALIFICATIONS
- Bachelor's degree in social work or a related field.
- Ability to fluently speak another significant San Francisco
language in addition to English is a plus (e.g., Cantonese,
Spanish, Tagalog, Russian).
- 3+ years of experience in program management and
administration, staff supervision, and operations oversight in a
community-based social services agency.
- 5+ years of experience working directly with at-risk and
high-need individuals from disenfranchised communities, including
outreach, case management, counseling, etc. Experience working with
TAY and/or in shelters, drop-in/crisis centers requiring
significant operations oversight is a plus.
- Knowledge of current theories and best practices related to
social work (e.g., harm reduction, stages of change, and
trauma-informed care).
- Ability to supervise, lead, and manage a mid-sized team.
- Strong people management skills and experience in providing
structure and coaching support to a diverse, large, and 24/7 staff
for success (including intervening in and documenting
problematic/harmful behaviors).
- Ability to prioritize tasks, balance multiple assignments, meet
deadlines, and thrive in a complex environment with multiple
changing priorities.
- Ability to help develop, update, and maintain the Center's
Standard Operating Procedures, funder reporting, and other critical
business communications and documentation.
- Understanding of, adherence to, and application of basic
ethics, values, and principles of social work; this includes case
management regulatory practices. Ability to model, teach, and coach
staff on a culturally responsive, trauma-informed, and
compassionate approach to client services.
- Strong conflict resolution skills and the ability to respond to
challenging or difficult clients (e.g., angry, loud, intoxicated
clients) in a skilled manner and de-escalate volatile
situations.
- Commitment to the mission, values, and philosophy of
GLIDE.OTHER CONSIDERATIONS
- Must be able to obtain First Aid/CPR certification within the
first 3 months of employment.
- Must be able to obtain Crisis Prevention/De-Escalation
Certification within the first 3 months of employment.
- Proficient in the use of a computer, specifically MS Office
suite (Word, Excel, Outlook, PowerPoint).
- Experience with database management. Salesforce is a plus, but
not required.$75,000 - $85,000 a yearAt GLIDE, we ensure
competitive and fair compensation by utilizing data from seven
comprehensive pay surveys, including Gallagher, and analyzing over
450 nonprofits in our sector. Our pay structure considers location,
organization type, and market trends to attract and retain top
talent.GLIDE is proud to be an equal opportunity employer. As an
equal opportunity employer, we are committed to identifying and
developing the skills and leadership of people from diverse
backgrounds. People of color, differently abled people and LGBT
persons are strongly encouraged to apply.GLIDE participates in the
federal E-Verify program to confirm the employment eligibility of
newly hired employees. E-Verify is a web-based system that helps
employers verify work authorization in the United States. For more
information, please visit .Work Environment:GLIDE's buildings are
in the Tenderloin neighborhood. GLIDE maintains an "open door"
policy for the community and its clients, who frequently enter and
leave the building.
#J-18808-Ljbffr
Keywords: GLIDE, Modesto , Health and Wellness Manager - Transitional Age Youth (TAY) - Starts June 2025, Executive , San Francisco, California
Didn't find what you're looking for? Search again!
Loading more jobs...