Resident Service Coordinator (Overnight) - 399 Fremont Penthouses & Apartments

Company: UDR, inc.
Location: San Francisco
Posted on: April 24, 2025

Job Description:

Resident Service Coordinator (Overnight) - 399 Fremont Penthouses & ApartmentsJob Category: Property OpsRequisition Number: RESID004824Apply now

• Posted: March 27, 2025
• Full-Time
• On-siteLocations399 Fremont399 Fremont StreetSan Francisco, CA 94105, USAUDR, Inc. and its affiliated companies are adding a Resident Service Coordinator to our team at 399 Fremont, our exclusive apartment community (447 homes) located in San Francisco, CA. This position's schedule is Saturday - Wednesday, 11pm - 7am.Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?As a Resident Service Coordinator (Concierge), every day is an opportunity for you to deliver a first-class experience in turn improving customer happiness and resident retention.Essential Functions:
  • Collaborate with the community management team to resolve resident concerns and complaints.
  • Welcome prospects, residents, and vendors, answering inquiries about the surrounding area, the property, the company, lease details, amenities, etc.
  • Answer telephone and texts promptly and professionally, directing inquiries to the appropriate individual or taking messages.
  • Organize incoming packages systematically.
  • Plan, promote, and produce events and activities aimed at increasing resident retention.
  • Manage key policy and process by providing keys/fobs to residents or contractors and documenting in accordance with the "Key Policy".
  • Interact with walk-in prospects by showing the property and answering questions about the community, lease terms, and local area.
  • Provide resident keys/fobs and property orientation, explaining the community amenities and unit features.
  • Explain the "Move-In Inventory" form to new residents and ensure it is returned.
  • Communicate and verify compliance with mandatory renters' insurance as per company policy.
  • Schedule all move-in appointments, ensuring coordination for scheduled days off.
  • Work closely with the Centralized Admin, Centralized Sales, and Renewal teams to meet leasing and renewal goals.
  • Utilize Sugar CRM to manage resident relations, service requests, and communications.
  • Complete market summary and comp reports as directed.
  • Comply with all Company policies and procedures related to employment.
  • Live the UDR Values in every action taken when executing the essential functions of the job.
  • Perform other duties as assigned or necessary.Experience, Knowledge, and Skills:
    • Multi-Family and/or Hospitality industry experience.
    • Minimum of one year of office experience is required.Education:
      • High School Diploma or equivalent is required.Career Development and AdvancementWe offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals.Exceptional Benefits:We offer a comprehensive benefit package, including a Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year), plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company-sponsored events, community service days, and our annual President's award for exceptional customer service and operational excellence.Benefits Offered:
        • Medical Flexible Spending Account
        • Dependent Care Spending Account
        • Lifestyle Spending Account
        • Supplemental Term Life Insurance
        • Voluntary Cancer Insurance
        • Supplemental Short-Term Disability Insurance / AD&D Insurance
        • Voluntary Long Term Care Insurance
        • 401(k) Plan with company matchHourly Range:$28/hr. - $30/hr., depending on experienceAbout UDR, Inc.UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!UDR Inc. is an Equal Employment Opportunity Employer.UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
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Keywords: UDR, inc., Modesto , Resident Service Coordinator (Overnight) - 399 Fremont Penthouses & Apartments, Other , San Francisco, California